The secret behind our Service Excellence   A special feature of the Berco Express culture is our Business Development Managers , who are not salespeople but service specialists, each dedicated to a few, specific client accounts. Your Business Development Manager is chosen for their ability to provide professional one-stop service and will manage your account totally, listening to you, providing you with timeous follow-through, accuracy, comprehensiveness and minute attention to detail. This includes pre-emptive problem resolution, tight cost management and any other areas of service specifically required by you. Your Business Development Manager keeps your costs down Your personal Business Development Manager will use their skills, and advanced technology, to assist you manage your courier costs down. She is your central point of communication, keeping you informed of progress and alerting you to any potential problems (for instance, weather delayed flights or changes in overseas customs documentation). Your Business Development Manager is key in ensuring you remain a consistently satisfied customer.