If your parcel is deposited into the Berco Drop-Box before the collection time indicated on the Drop-Box (usually between 4 and 4:30 pm), it will be delivered by 10:30AM the following business day to all main centres.

There are too many areas to list all destinations, but 50km around each of the following areas are usually considered a main centre.

As your shipment will move by air, certain items are not allowed to be shipped. These are Explosives, Flammable Solids (matches, certain batteries), Radioactive Materials, Flammable Gas (Gas Cylinders, Lighter Fuel, Aerosols), Oxidising Substances (Chlorine, Peroxide), Corrosives (Instruments containing Mercury, Acids), Flammable Liquids (Pant, Petrol, Thinners), Poisons (Pesticides). Furthermore it is not permitted to send gold or silver bullion, coin, cyanides, precipitates or any form of gold or silver ore, bullion, platinum and other metals, precious and semi-precious stones including commercial carbons or industrial diamonds, jewellary, currency (paper or coin) of any nationality, securities, stocks, bonds, un-cancelled postage or revenue stamps, blank or endorsed bank cashier's cheques, money orders or traveler’s cheques, antiques, pictures, livestock or plants, manuscripts, furs, arms and ammunition.

A waybill is the 5-layer carbon paper address sheet. This is where you need to enter your own address and contact details (in case we need to contact you) as well as the receiver’s address and contact details. More importantly, the Waybill has your unique “Waybill Number” printed below the barcode. Remember to remove and retain the top layer (Customer Copy) of the waybill. Your waybill number is the ONLY way to track your shipment

This Berco Express plastic Sleeve is sometimes referred to as a “Flyer Bag”. Your shipment needs to fit inside this plastic Sleeve in order to by shipped through the Berco Drop-Box. If it does not fit into the plastic sleeve, you cannot use the Drop-Box service and will need to contact Berco Express to arrange for a collection or visit one of our 15 branches nationally. Payment will then need to be done via Credit Card.

Although the plastic Sleeve has place for sender and receiver details to be completed, this is not necessary as the waybill is the primary shipping document.

You are responsible to package your shipment in such a way that it is protected against damage that may occur with normal handling procedures. The plastic Berco Sleeve adds additional protection and should be sealed securely.

Although an accurate address will in most cases result in a successful delivery, the postal code is vital in verifying the address. A friendly Berco Express customer representative would be able to assist at any of the numbers indicated, should you have any queries.

You can ONLY send a shipment to an address within South Africa using this Drop-Box. Should you require to send an international shipment, you will need to contact Berco Express (www.bercoexpress.co.za) or visit any of our Branches nationally as this requires a few additional forms to be completed.

The Berco Express Drop-Box is a courier service which means that your parcel will physically be delivered by a Berco Express Courier which will in turn need the receiver’s signature.

A Berco Express Courier will come each working day (Monday-Friday) at around 4:00pm-4:30pm to collect the parcels from the Berco Drop-Box. Your parcel will then be sent overnight, usually by means of airfreight to the closest main centre. A Berco Express Courier will then deliver your parcel that following morning before 10:30AM to the destination.

Yes. Your “Waybill Number” (Indicated below the barcode) is your reference. Go to www.picknpay.co.za and enter your Waybill Number. You will immediately know exactly where your parcel is in its journey. Your parcel will become available online shortly after it has been collected from the Berco Drop-Box. If you do not have internet access you can call any of the Berco Express branches nationally and quote your Waybill Number. A customer service representative will immediately be able to tell you where your parcel is.

Very much so. Unlike normal mail, your shipment is never left unattended and will be delivered by hand to the receiver. A uniformed Berco Courier will also require a signature from the receiver before handing over the parcel. Your shipment is also manifested whenever it moves from one hub to another.

No. Although this is a extremely safe and secure shipping method, no insurance can be offered on your shipment due to legal reasons.

Although totally optional, you may want to record your Sleeve’s serial number on the Waybill. This may be inserted under “sender’s reference/Order No.” On the Waybill.

This space is totally optional and you may use this to insert any number or note that you may want to add.