While Berco Express strives for high standards of security, insurance is always a sensible option for your complete peace of mind. All general consignments that you send through Berco Express are automatically insured for an amount of R3 000 at no additional cost to you. Should the insured value of your consignment exceed R3 000, the cost of insurance would be 1.25% of the insured value less R3 000. Please note that due to the risk nature of certain categories of goods, some goods cannot be insured at all and are also excluded from the automatic free cover. In particular, it is important to note that second hand goods, cellphones and accessories and vouchers of any  description cannot be insured.

The other goods that are excluded from cover are set out in detail under the heading “Exclusions”

Full details of our insurance policy are available from your Business Development Manager or telephonically from any of our call centres. In addition to the Exclusions, we would like to draw your attention to the following important information:

1.  Excesses are levied at 3 % of the total sum insured on all general cargo, with a minimum of R100, whichever is the greater amount. 

2.  The maximum insured value per  waybill is R 250 000. Any shipment with a value in excess of this amount must be pre- authorised, failing which the goods will only be insured to a maximum value of R250 000.

3.  We do urge you  to ensure that  your cargo is adequately packaged to withstand the normal rigours of transportation. A great number of claims are repudiated because of inadequate packaging.  

Calculation Examples:

Premium calculation:

Assume general cargo valued at R27 000. Cover for the first R3 000 is funded by Berco. Therefore the premium would be calculated as R27 000 minus R3 000, ie R24 000 x 1.25% = R300.

In the unlikely event of a claim, the following example illustrates how the settlement amount is calculated:

The excess is 3% of the total sum insured or a minimum of R100.

Settlement on the shipment above would be calculated as follows:

3% of R27 000 = R810 (which is more than the R100 minimum). 

R27 000 less R810 = R26 190

Settlement is therefore R26 190.

Exclusions

The following goods are excluded from cover:

Alcohol, bottled wine, liquor, antiquities, antiques of any description, ammunition, arms, explosives, artwork, paintings, frames and framed commodities, bank and/or treasury notes, bonds, bullion, cash, traveller’s cheques, vouchers of any description, money, phone cards, prepaid cards, securities, specie, stamps, tickets, bulk cargo, cellular phones and accessories, cigarettes, tobacco and tobacco products, cobalt, copper, dangerous/ hazardous goods, used and/or second hand goods, documents of any description, manuscripts, patterns, plans, deeds, designs, certificates, samples, models, moulds, flowers, fresh produce, frozen or chilled foods, fruit, gold and silver articles, watches, jewellery, precious metals and precious/semi-precious stones, hides and skins, furs, household goods and personal effects, livestock, animals of any description, motor vehicles of any description, tyres.

Limitation of Liability

Berco Express automatically insures your general consignments for R3000.00 at no additional cost to you. Should your goods exceed this value, you are advised to obtain additional insurance cover. Additional insurance cover can be obtained by completing the relevant section of the Berco Express waybill.

Claims procedure

Should you wish to process an insurance claim, please forward:

A written letter containing the following information:

• Debtor account number;
• Claimant;
• Sender and receiver;
• Commodity;
• Date of dispatch;
• Brief description of the events/damage/loss. 
  
  

This letter must be accompanied by a copy of the original waybill as well as proof of value, which may be any one of the following:

• Copy of invoice between sender and receiver that accompanied the consignment.
• Copy of purchase invoice.
• Copy of invoice/quotation for repair.
  
  This information must be submitted within 7 working days of the occurrence of the incident.
  
  
  Please note that an insurance claim will only be processed provided that the insurance option was requested (this for consignments with an insured value of greater than R3000.00), the waybill has been endorsed, and the value declared.
  
  A claim may take between 4 to 6 weeks to be processed and settled.
  
  

DISCLOSURE NOTICE - SHORT TERM INSURANCE

IMPORTANT - PLEASE READ CAREFULLY

Further information in compliance with the

Financial Advisory and Intermediary Services Act

As a short-term insurance policyholder, or prospective policyholder, you have the right to the following information:

Your Financial Services Provider (FSP):

Name: Berco Express (Pry) Ltd

Physical address:

Unit C, Clareview Business Park, 236 Lansdowne Road, Claremont, 7700

Postal address:

P O Box 2637

Clareinch

7740

Telephone No:+27 (21) 671-6800

Facsimile:+27 (21) 671-6808

Company Registration Number: 1998/011447/07

We are an authorised Financial Services Provider in terms of the FAIS Act.

FSP Licence Registration No. 2444

Professional Indemnity Insurance 

The FSP does not have Professional Indemnity Insurance

Details of Commission & Fees 

The FSP receives NO fees or commission

Claims notification procedures 

For all claims, enquiries & complaints in terms of the insurance purchased, please contact your Berco Express branch directly.

About your insurer

Name: Guardrisk Insurance Company Limited

Physical address: 7th Floor, Alexander Forbes House, 14th Long Street, Cape Town, 8000

Postal address: PO Box 3060, Cape Town, 8000, South Africa

Telephone No: +27 (21) 401-9929 

Company Registration No: 1992/001639/06

FSP Licence Registration No. 75

Compliance Officer: Short term 011 669-1000

Name, class or type of policy involved 

Goods in transit Marine policy

Other matters of importance

(a) You must be informed of any material changes to the information referred to in paragraphs 1 and 2

(b) If the information in paragraphs 1 and 2 was given orally, it must be confirmed in writing within 30 days

(c) If any complaint to the intermediary or insurer is not resolved to your satisfaction, you may submit the complaint to the Registrar of Short term Insurance

(d) Polygraph or any lie detector test is not obligatory in the event of a claim and the failure thereof may not be the sole reason for repudiating a claim

(e) If premium is paid by debit order:

(i)  It may only be in favour of one person and may not be transferred without your approval; and

(ii)  The insurer must inform you at least 30 days before the cancellation thereof, in writing, of its intention  to cancel such debit order

(f) The insurer and not the intermediary must give reasons for repudiating your claim

(g) Your insurer may not cancel your insurance merely by informing your intermediary.  There is an obligation to make sure the notice has been sent to you.

(h) You are entitled to a copy of the policy free of charge

Warning

Do not sign any blank or partially completed application form

Complete all forms in ink

Keep all documents handed to you

Make a note as to what is said to you

Don't be pressurised to buy the product

Incorrect or non-disclosure by you of relevant facts may influence an insurer

on any claims arising from your contract of insurance

Particulars of Short-term Insurance Ombudsman who is available to advise you in the event of claim problems that are not satisfactorily resolved by the FSP and/or the insurer.

P O Box 30619 Tel (011) 726 8900

Braamfontein Fax (011) 726 5501

2107

Particulars of Registrar of Short-term Insurance

Financial Services Board Tel (012) 428 8000

P O Box 35655 Fax (012) 347 0221

Menlo Park

0102

If any complaint to the Intermediary/FSP or Insurer is not resolved to your satisfaction, you may submit the complaint to the Registrar of Short term insurance.

Particulars of the FAIS Ombud

P.O. Box 74571 Tel (012) 470-9080/99

Lynnwood Ridge Fax (012) 012 348 3447

0040 Toll Free no. 0860 324 766

If your Intermediary/FSP was unable to resolve a complaint about a financial product purchased, varied, replaced or terminated, you may submit the complaint to the FAIS Ombud.