Complete confidence and peace of mind

While Berco Express provides you with the best security in the industry, insurance is always a sensible option for your complete peace of mind.

All general consignments that you send through Berco Express are automatically insured for an amount of R3000.00 at no additional cost to you. Should the insured value of your consignment exceed R3000.00, the cost of insurance would be 1.25% of the insured value, less R3000.00.

1. Automatic R3000 free cover that has been funded by Berco Express on behalf of our clients for general cargo. This cover excludes cell phones and cell phone accessories and pre-paid cards. Cover is available for these high-risk items but has to be purchased for the full value of the cover required.

2. Premiums:  1.25% of the total sum insured.

3. Excesses: 
    a. Is levied at 3 % of the total sum insured on all general
        cargo, with a minimum of R100, which ever is the greater
        amount.
    b. Excess for cell phones and related items and pre-paid
        cards is 10% of the total sum insured.

4. Maximum value per conveyance per client limit: R 250,000. Any shipment with a value in excess of this amount must be authorised, failing which the goods will only be insured to a maximum value of R250,000.  Authorisation is simple and clients are provided with a reference number.

Particular attention is drawn to the following:

1. Customers are urged to ensure that packaging is adequate. A great number of claims are repudiated because of inadequate packaging.

2. Second hand goods cannot be insured for damage. 

Calculation Examples:

In the unlikely event that a claim needs to be made on a shipment, the following example illustrates how the calculation would be done.: Assume general cargo valued at R27000.  Cover for the first R3000 is funded by Berco.  Therefore the premium is R27000-R3000 = R24000 x 1.25% = R 300.  (Excess is the greater of R 100 or 3% of the total sum insured.) Therefore the claim would be calculated as follows: Excess is 3% of R27000 = R 810 (which is greater than the R100). R27000 less the excess =  R26190 is the maximum that would be paid out.

Assume cell phones valued at R 570,000 are involved:

Berco was advised that the value of the goods exceeds the R250,000 limit.

Premuim is 1.25%, therefore total premium is R 7125.

Maximum allowable claim would be: R 570,000 less excess of 10% (R57,000) = R 513,000

Exclusions
The following goods may not be insured:
Dangerous, hazardous, combustible or explosive materials, gold and silver bullion, coins, dust, cyanides, precipitates or any form of uncoined gold and silver ore, platinum and other metals, precious and semi-precious stones, industrial diamonds, currency, negotiable securities, stocks, bonds, certificates, uncancelled postage or revenue stamps, war savings or thrift stamps, blank or endorsed blank cashiers cheques, money orders or travellers cheques, letters, antiques, pictures, livestock or plants, plans & designs, patterns, manuscripts and furs.

Limitation of Liability
Berco Express automatically insures your general consignments for R3000.00 at no additional cost to you. Should your goods exceed this value, you are advised to obtain additional insurance cover. Additional insurance cover can be obtained by completing the relevant section of the Berco Express waybill.

Claims procedure
Should you wish to process an insurance claim, please forward:

A written letter containing the following information:

• Debtor account number;
• Claimant;
• Sender and receiver;
• Commodity;
• Date of dispatch;
• Brief description of the events/damage/loss.
  
  

TO: The Claims Officer Berco Express (Pty) Ltd. P O Box 7055 Roggebaai 8012

OR: The Operations Director 3 Platinum Crescent Platinum Park Montague Gardens 7441

This letter must be accompanied by a copy of the original waybill as well as an invoice for the replacement or repair cost.

This information must be submitted within 7 working days of the occurrence of the incident.


Please note that an insurance claim will only be processed provided that the insurance option was requested (this for consignments with an insured value of greater than R3000.00), the waybill has been endorsed, and the value declared.

A claim may take between 7 to 10 working days to be processed and settled in the case of consignments under R3000.00. Claims for consignments over R3000.00 may take up to 15 working days.

DISCLOSURE NOTICE - SHORT TERM INSURANCE

IMPORTANT - PLEASE READ CAREFULLY

Further information in compliance with the

Financial Advisory and Intermediary Services Act

As a short-term insurance policyholder, or prospective policyholder, you have the right to the following information:

Your Financial Services Provider (FSP):

Name: Berco Express (Pry) Ltd

Physical address:

Unit C, Clareview Business Park, 236 Lansdowne Road, Claremont, 7700

Postal address:

P O Box 2637

Clareinch

7740

Telephone No:+27 (21) 671-6800

Facsimile:+27 (21) 671-6808

Company Registration Number: 1998/011447/07

We are an authorised Financial Services Provider in terms of the FAIS Act.

FSP Licence Registration No. 2444

Professional Indemnity Insurance

The FSP does not have Professional Indemnity Insurance

Details of Commission & Fees

The FSP receives NO fees or commission

Claims notification procedures

For all claims, enquiries & complaints in terms of the insurance purchased, please contact your Berco Express branch directly.

About your insurer

Name: Guardrisk Insurance Company Limited

Physical address: 7th Floor, Alexander Forbes House, 14th Long Street, Cape Town, 8000

Postal address: PO Box 3060, Cape Town, 8000, South Africa

Telephone No: +27 (21) 401-9929

Company Registration No: 1992/001639/06

FSP Licence Registration No. 75

Compliance Officer: Short term 011 669-1000

Name, class or type of policy involved

Goods in transit Marine policy

Other matters of importance

(a) You must be informed of any material changes to the information referred to in paragraphs 1 and 2

(b) If the information in paragraphs 1 and 2 was given orally, it must be confirmed in writing within 30 days

(c) If any complaint to the intermediary or insurer is not resolved to your satisfaction, you may submit the complaint to the Registrar of Short term Insurance

(d) Polygraph or any lie detector test is not obligatory in the event of a claim and the failure thereof may not be the sole reason for repudiating a claim

(e) If premium is paid by debit order:

(i) It may only be in favour of one person and may not be transferred without your approval; and

(ii) The insurer must inform you at least 30 days before the cancellation thereof, in writing, of its intention to cancel such debit order

(f) The insurer and not the intermediary must give reasons for

repudiating your claim

(g) Your insurer may not cancel your insurance merely by informing your intermediary.

There is an obligation to make sure the notice has been sent to you

(h) You are entitled to a copy of the policy free of charge

Warning

Do not sign any blank or partially completed application form

Complete all forms in ink

Keep all documents handed to you

Make a note as to what is said to you

Don't be pressurised to buy the product

Incorrect or non-disclosure by you of relevant facts may influence an insurer

on any claims arising from your contract of insurance

Particulars of Short-term Insurance Ombudsman who is available to advise you in the event of claim problems that are not satisfactorily resolved by the FSP and/or the insurer.

P O Box 30619 Tel (011) 726 8900

Braamfontein Fax (011) 726 5501

2107

Particulars of Registrar of Short-term Insurance

Financial Services Board Tel (012) 428 8000

P O Box 35655 Fax (012) 347 0221

Menlo Park

0102

If any complaint to the Intermediary/FSP or Insurer is not resolved to your satisfaction, you may submit the complaint to the Registrar of Short term insurance.

Particulars of the FAIS Ombud

P.O. Box 74571 Tel (012) 470-9080/99

Lynnwood Ridge Fax (012) 012 348 3447

0040 Toll Free no. 0860 324 766

If your Intermediary/FSP was unable to resolve a complaint about a financial product purchased, varied, replaced or terminated, you may submit the complaint to the FAIS Ombud.